Complaints Procedure

If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve problems quickly.

How to complain

Most problems are best resolved when they arise. However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days to enable us to address the matter promptly

Complaints should be addressed to: Josie Ross, Data Protection & Complaints Officer.

Josie can be contacted by calling the clinic: 07847 202 365, by e-mail: [email protected] or in writing to Chiropractic By Hand, Movers and Shapers, 63 Balham High Road, London SW12 9AP.

Alternatively, you may ask for an appointment with Polly Hand – Practice Director

Please be as specific as possible about the complaint which you wish to make to allow us to investigate the matter thoroughly.

The action/s we will take:

Normally, we will acknowledge your complaint within two working days and give you an explanation or arrange a meeting within ten working days.

Complaining on behalf of someone else

We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.

How else can I complain?

You may contact Polly Hand’s professional association, the British Chiropractic Association, 59 Castle Street, Reading, Berkshire, RG1 7SN, 0118 950 5950 or [email protected]

If the complaint remains unresolved, you may refer the matter to the profession’s statutory regulator, the General Chiropractic Council, 44 Wicklow Street, London WC1X 9HL
020 7713 5155 or email: [email protected]